FREQUENTLY ASKED QUESTIONS
HOW TO SHOP & PLACE AN ORDER
Do I need an account to place an order?+
No, all you need is an email address. However, registering allows you to track orders and checkout faster next time.
How do I place an order?+
Select your desired item and size, then click 'Add To Cart'. Once you've added all items, proceed to checkout. You can sign in or continue as a guest. Enter your address and payment details to complete the order.
Are your items authentic?+
Yes, 100% Guaranteed. We source our items directly from authorized boutiques and brand partners worldwide. Every item is new and original.
PRICING & PAYMENT
Which payment methods do you accept?+
We accept all major credit and debit cards as well as secure digital wallets:
- Visa, MasterCard, Maestro, American Express
- PayPal, Apple Pay, Google Pay
- Klarna, Shop Pay
Are duties and taxes included?+
Yes. The price you see is the final price. There are no hidden fees or additional duties upon delivery for EU customers.
SHIPPING & RETURNS
How much is shipping?+
Shipping is calculated at checkout based on your location. We use DHL Express for fast and secure delivery worldwide.
What is your returns policy?+
We offer returns within 14 days of delivery. Items must be returned unworn, undamaged, and with all original tags attached. Return shipping costs are the responsibility of the customer.
How do I return an item?+
To schedule a return, please contact our Customer Service. We will provide you with the return instructions. The customer is responsible for return shipping costs.
Who pays for return shipping?+
Return shipping costs are paid by the customer unless the item was defective or incorrect. We recommend using a tracked shipping service.