Shipping policy

Shipping and delivery

Delivery to the Republic of Croatia and other European Union countries

Luxury multibrand outlet store delivers within the Republic of Croatia and within the European Union. After receiving the order, the products will be delivered to the customer's address within two to five working days.

Customs Duties & Import Taxes

For orders shipped outside the European Union, the customer is responsible for all applicable customs duties, import taxes, and fees charged upon delivery. These charges are determined by the destination country's customs authority and are not included in the shipping rate charged at checkout. We recommend checking with your local customs office for estimated costs before placing an order.

Delivery execution

Delivery is made through a reputable delivery service: DPD Croatia d.o.o. Slatinska 7,10360 Zagreb-Sesvete, Delivery is made to the doorstep of your home or business address.

Delivery to the customer

Ordered products are delivered to the entrance of the residential building. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the customer lives, but only to the entrance of the residential building.

Shipping prices

Shipping costs are borne by the seller.

Receipt of shipment

With his signature upon collection, the customer confirms that he has collected the package (or packages) in an undamaged condition. After the customer collects the package, the delivery service is not responsible for any complaints, damage or loss of the content of the received package, unless there is proof that the damage did not occur after delivery.

Download rejection

If the buyer does not take delivery of the product or refuses to take delivery of the product without a valid reason, the seller reserves the right to demand reimbursement of handling, transportation and other possible costs.

Tracking the shipment

The delivery service enables tracking of the shipment via electronic service. The shipment tracking service allows the sender and recipient to receive relevant information at any time about where the shipment is and what is happening with it.